Privacy Policy

Last updated: May 2026

1. Who We Are

SIMCOAI LTD is a UK software and artificial intelligence company providing AI receptionist, customer support, call handling, order management, booking, refund, and automation services for businesses.

Company: SIMCOAI LTD

Company number: [Company Number]

Registered office: [Registered Office Address]

Email: support@simcoai.co.uk

2. Information We Collect

We may collect and process the following information:

Business contact details such as names, email addresses, phone numbers, and company details.
Account information used to create and manage SIMCOAI accounts.
Customer support messages, AI chat conversations, call transcripts, order details, booking details, and refund information.
Technical information such as IP addresses, browser type, device information, usage logs, and security logs.
Payment and billing information processed through third-party payment providers.

3. How We Use Information

We use personal information to:

Provide SIMCOAI services.
Operate AI receptionist, AI voice, chat, booking, refund, and automation systems.
Respond to support requests.
Improve product reliability and security.
Process billing and subscriptions.
Comply with legal, tax, and regulatory obligations.

4. Lawful Basis

We process personal data where necessary for contract performance, legitimate interests, legal obligations, consent where required, and service operation.

5. AI Processing

SIMCOAI uses artificial intelligence systems to process customer messages, call information, business instructions, orders, bookings, and support requests. Businesses using SIMCOAI are responsible for ensuring they have the right to provide customer data to the platform.

6. Data Sharing

We may share data with trusted service providers that help us operate SIMCOAI, including hosting providers, database providers, payment processors, communications providers, AI providers, email providers, analytics tools, and security services.

7. Data Retention

We keep personal data only for as long as reasonably necessary to provide services, meet legal obligations, resolve disputes, maintain security, and improve our systems.

8. Your Rights

Depending on the circumstances, you may have rights to access, correct, delete, restrict, object to processing, or request portability of your personal data. You may also complain to the UK Information Commissioner�s Office.

9. Security

We use reasonable technical and organisational measures to protect data, including access controls, secure infrastructure, authentication, and monitoring.

10. Contact

For privacy questions, contact us at:

Email: support@simcoai.co.uk