Refund Policy

1. Overview

This Refund Policy explains how refunds and cancellations work for SIMCOAI LTD services.

2. Subscription Services

SIMCOAI provides software-as-a-service subscriptions. Customers are billed according to the plan selected at checkout or agreed in writing.

3. Free Trials

If a free trial is offered, customers may cancel before the trial ends to avoid being charged.

4. Monthly Plans

Monthly subscriptions may be cancelled at any time. Cancellation prevents future billing but does not automatically refund previous billing periods unless required by law or agreed by SIMCOAI.

5. Refund Eligibility

Refunds may be considered where:

• A duplicate payment was taken.
• A billing error occurred.
• The service was unavailable due to a fault caused by SIMCOAI.
• A refund is required under applicable consumer law.

6. Non-Refundable Items

The following are generally non-refundable:

• Used subscription periods.
• Custom setup work already completed.
• Third-party usage costs, including AI, call, SMS, phone number, or payment processing costs.
• Business services already provided.

7. Cancellation Rights

Where consumer cancellation rights apply, customers may have cancellation rights under UK distance selling rules. For business customers, cancellation and refund rights may depend on the contract or subscription terms. UK online and distance selling rules require businesses to provide cancellation information where applicable. :contentReference[oaicite:1]{index=1}

8. How To Request A Refund

To request a refund, contact:

Email: support@simcoai.co.uk

Please include your account email, business name, invoice number, reason for refund, and any relevant evidence.

9. Processing Time

If approved, refunds are usually processed within 5–10 business days, depending on the payment provider.

10. Changes

SIMCOAI may update this Refund Policy from time to time.