Terms of Service

1. About SIMCOAI

SIMCOAI LTD provides AI receptionist, AI phone answering, customer support automation, booking automation, order management, refund assistance, and business communication software.

Company: SIMCOAI LTD

Company number: [Company Number]

Registered office: [Registered Office Address]

Email: support@simcoai.co.uk

2. Acceptance Of Terms

By using SIMCOAI services, you agree to these Terms of Service. If you do not agree, you must not use the services.

3. Services

SIMCOAI provides cloud-based AI and automation services for businesses. Features may include AI chat, AI voice calls, order lookup, booking requests, refund workflows, escalation emails, integrations, dashboards, and automated customer support.

4. Customer Responsibilities

You agree to:

• Provide accurate business information.
• Use SIMCOAI lawfully.
• Not upload illegal, harmful, or infringing content.
• Ensure you have the right to process and upload customer data.
• Review AI outputs where required.
• Keep account credentials secure.

5. AI Output

SIMCOAI uses artificial intelligence. AI output may be inaccurate, incomplete, or require human review. You are responsible for reviewing important decisions, especially refunds, legal issues, medical issues, financial issues, emergencies, and customer complaints.

6. Prohibited Use

You must not use SIMCOAI to:

• Break the law.
• Commit fraud.
• Harass or harm others.
• Process data without permission.
• Bypass security systems.
• Send spam or unlawful communications.

7. Payments

Paid services are billed according to the plan selected or agreed. You authorise SIMCOAI or its payment processor to charge applicable fees.

8. Cancellations And Refunds

Cancellation and refund rules are explained in our Refund Policy.

9. Availability

We aim to provide reliable services but do not guarantee uninterrupted availability. Services may be affected by maintenance, third-party providers, internet issues, AI provider issues, telephony providers, or events outside our control.

10. Third-Party Services

SIMCOAI may rely on third-party services including hosting, AI providers, telephony providers, email providers, databases, analytics, and payment processors.

11. Intellectual Property

SIMCOAI owns or licenses all rights in its software, branding, website, AI systems, dashboard, infrastructure, designs, and documentation. You may not copy, resell, reverse engineer, or misuse SIMCOAI technology.

12. Customer Data

You retain responsibility for customer data you upload or connect to SIMCOAI. You must ensure your use of SIMCOAI complies with applicable data protection laws.

13. Limitation Of Liability

To the fullest extent permitted by law, SIMCOAI shall not be liable for indirect loss, loss of profit, loss of revenue, loss of goodwill, loss of data, or business interruption arising from use of the services.

14. Termination

We may suspend or terminate access if you breach these terms, fail to pay, misuse the service, or create legal, security, or operational risk.

15. Changes To These Terms

We may update these Terms from time to time. Continued use of SIMCOAI after changes means you accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales.

17. Contact

For questions about these Terms, contact:

Email: support@simcoai.co.uk