Contact SIMCOAI

Get the right help quickly.

Sales, setup, billing, AI phone, launch planning and support requests are routed with context so the right SIMCOAI team can respond faster.

Support line

Or just ring us.

Open to anyone, customer or not. You will be asked to press 1 for help or 2 to speak to a person.

Call SIMCOAI support

+44 7576 569444

Press 1 for help with signing in, your plan, billing or how something works. Press 2 at any point to reach a person. If nobody is free we take your number and ring you back rather than leaving you on hold.

Calls are answered by a digital assistant and may be recorded. It can send you a password reset link — that link only helps whoever already reads the mailbox, so it needs no further check. It will never ask you for a password, a sign-in code or card details, and nor will we on any call we make to you. Nobody at SIMCOAI can read your password, and the line will not turn two-step verification off, remove a passkey, change the email on your account or unlock it: those go to a person who checks who you are first.

When we answer

The line answers straight away, at any hour, and can tell you whether the service is up, walk you through signing in, two-step verification, billing and setup, and text you a link to the page you need.

A person is available during UK business hours. Ask for one at any point and we will put you through; outside those hours we take your number and ring you back on the next working day.

This number is for support calls. It is not monitored for replies, so anything you text to it is answered with a pointer to somewhere that is.

Customer success hub

Tell us what outcome you need, not just which inbox to use.

Every enquiry should arrive with enough context to become useful action: plan, urgency, account email, affected page, provider and launch goal.

Launch planning

Map your calls, chats, bookings, support topics and AI handoff rules before going live.

Request launch help

Sales and Enterprise

Review volume, locations, procurement, support expectations, provider setup and fair-use terms.

Talk to sales

Existing customer support

Include the account email, dashboard page, error text, affected provider and urgency so support can triage.

Send support request

Setup helpDashboard, knowledge, AI policy and launch readiness.

AI phonePhone numbers, calls, routing, voice and compliance setup.

BillingStripe checkout, invoices, plans, add-ons and subscription questions.

Priority issuesAccess, outage, security, legal or customer-impacting problems.

Customer success operator reviewing support requests — **Straight to the right team**Your request goes directly into our support queue with the context needed for a fast, accurate answer.

Fastest path

Existing customers should include the account email and run the dashboard Health Check first when possible.

Open Health Check

Self-serve docs

Setup, AI chat, phone, billing, integrations and troubleshooting guides are available immediately.

Troubleshooting docs

Secure form first

Send account, page, issue, provider and urgency through the SIMCOAI API so support receives structured context.

Use support form

Found a bug?

Report a specific problem with a description, severity and optional diagnostics so our team can reproduce and fix it.

Report a bug

Helpful links

Find answers before you wait for a reply.

The docs cover setup, AI chat, AI phone, billing, API, security and deployment.