Telecoms and Call Policy

Use only numbers assigned, verified or authorised for your account. Do not spoof caller ID, misrepresent location, or use numbers in ways carriers or regulators prohibit.

Number availability, portability and regulatory requirements vary by country and provider.

SIMCOAI publishes a support line on +44 7576 569444. This clause governs calls you make to us on that number; the rest of this policy governs calls made to your numbers by your customers.

The line is answered by a SIMCOAI digital assistant. As with any SIMCOAI-answered call, the notice that you are speaking to a digital assistant and that the call may be recorded is read out at the start and cannot be switched off. You can ask for a person at any point and we will connect you or take a callback.

Calls are charged by your own network provider at your standard rate. We do not use a premium-rate number and never will. We record what was discussed so we can answer you accurately if you ring back; the retention periods in our privacy policy apply to it exactly as they do to any other call record.

Do not read out card numbers, passwords or one-time codes on this line. We will never ask you for any of them, on this line or on any call we make to you. If somebody rings you claiming to be SIMCOAI and asks for a password, a one-time code or remote access to your computer, it is not us: end the call and ring the number above.

What the line can do with your account. It can send a password reset link to an email address you give it. That link is delivered to the mailbox and is useless to anyone who does not already control it, which is why it needs no further check — it grants nothing that the reset link on our sign-in page does not already grant to any visitor. For the same reason, the line answers identically whether or not that address has a SIMCOAI account, so it cannot be used to find out who banks with us.

What it will not do, however convincing the caller. Nobody at SIMCOAI can read your password: it is held by our sign-in provider as a one-way scramble and there is no facility, for us or for anyone else, that returns it. Nor will the line set a new one, turn two-step verification off, remove a passkey or security key, change the email address on an account, or unlock an account. Those are the changes an attacker would ask for while pretending to be you, so they are never made on a phone call: the request is passed to a person who will verify who you are first. We would rather be slower than be the reason somebody loses their account.

You are responsible for marketing consent, do-not-contact lists (including the TPS and CTPS registers), quiet hours and sector-specific communication rules that apply to your business, including the Privacy and Electronic Communications Regulations (PECR) and Ofcom rules on calling line identification.

The AI and recording disclosure spoken at the start of an answered call is an exception, and is set by SIMCOAI rather than by you. It is applied to every answered call on every plan, and it cannot be switched off, shortened or reworded from your dashboard. Your own greeting is spoken immediately after it and remains yours to write. We may update the disclosure wording where law or regulatory guidance changes; you remain responsible for any additional notice your own sector requires beyond it, and for the content of your greeting.

For other notices and templates SIMCOAI may provide fields or suggested wording, but your business must decide the final legally appropriate text.

Recordings, transcripts and summaries should be enabled only when lawful and useful. Keep retention short and avoid collecting unnecessary sensitive data.

Payment card details, health information and highly sensitive matters should move to secure human or provider flows.

SMS, WhatsApp, RCS or similar messaging may require sender registration, templates, opt-out handling, content review and provider approval.

Do not use messaging features for unsolicited marketing or prohibited content.

Test transfer numbers, escalation contacts, business hours and fallback behaviour before public launch. Critical or urgent workflows need human backup.

For safety, SIMCOAI pauses calling features rather than continuing when a required billing, compliance or provider check has not passed, and shows the reason in your dashboard.

AI call minutes, numbers, outbound attempts, SIMCOAI Voices (Deepgram Flux, Nova-3 and ElevenLabs provider usage) and unlimited options are controlled by plan, add-ons, fair-use terms and provider capacity.

Enterprise high-volume usage needs written review before marketing or production load.

Twilio, carriers and other providers may filter, block, delay, suspend or reject traffic. SIMCOAI may surface provider errors but cannot guarantee carrier delivery or call quality in every scenario.

SIMCOAI may disable telecoms features for abuse, unpaid billing, suspicious traffic, compliance gaps, provider requests, security incidents or customer risk.